Returns & Care

Each Isolare piece is thoughtfully created to travel with you. To ensure every garment remains in pristine condition, we kindly ask that all returns are tried on with care.

Exchange Eligibility

We accept exchanges only on eligible items within 14 days of delivery, as confirmed by carrier tracking.

Returned items must be:

  • Unworn, unwashed, and unaltered

  • Free of scent, makeup, deodorant, or markings

  • Returned with all original tags attached

  • In original packaging, including garment bags and accessories

Items that do not meet these conditions cannot be accepted and will be returned to the customer.

Trying On With Care

Many Isolare styles are crafted from fine silks and natural fibers. To preserve their beauty, we recommend:

  • Trying garments on gently

  • Avoiding fragrance, skincare, makeup, or tanning products while trying on

  • Keeping protective tags attached until you’re certain the piece is right for you

Items showing signs of wear or use cannot be accepted for exchange. This allows us to maintain the quality and integrity of every Isolare piece.

Sale Items

Items marked Final Sale are not eligible for exchange.

Exchange Shipping & Fees

  • Free exchange shipping on orders over $500

  • Orders under $500 are subject to a $10 restocking fee, applied at the time of exchange

  • Original shipping charges are non-refundable

  • Exchange return labels are provided through our return portal for eligible orders

How to Start an Exchange

  1. Visit our return portal

  2. Enter your order number and email address

  3. Follow the instructions to receive your exchange authorization and prepaid label

Please include your exchange authorization information inside the package.

Exchange Processing

Once your item is received and inspected:

  • Approved exchanges will be processed for the requested size or style (subject to availability)

  • If the requested item is unavailable, store credit will be issued

  • Please allow 5–10 business days for processing after inspection

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at
support@isolarecollection.com, including photos of the issue, and we’ll assist you promptly.